Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. You should be able to locate your telephone master socket, which would have a BT or Openreach logo on it, although you will not be using it a the moment if you get your. 0 Kudos. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. Has migrated me a week early,. Yeah, £122 . Plug into the wall socket Push the red label end of the white cable, into. Virgin Fibre Areas only. Forum; Apps. I don't longer work there. 1 4. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Join Date: Oct 2021. You can buy a standard 5C MS and just swap the faceplate, which would allow you to plug a micro filter and router into your extension socket again. Step 3. Security matters. The wall box may be branded with the logos of an old cable TV company (not VM). Country. The master socket normally belongs to the phone line provider and in theory can't be moved. You need a small spanner to remove this, then push the provided connector over the exposed end. Virgin Media. I have had Virgin Media during the last year, but have now requested. A second cable, the Ethernet, to deliver the internet from the router to the computer. It should be free of charge. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. I have been trying to tell BT customer service, however. BT had a rating of 67. The answer is yes. Posts: 166. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Vonage 2nd line. To interfere with the master sock is an offence and frowned up on by all and your provider. Virgin Media Prep House Rewiring Fix Community Forum I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. 04-11-2022 15:05 - edited 04-11-2022 15:17. 21 Apr 2012. Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. Various cable mediums are used in modern systems to transmit data. The house has the brown external junction box fitted to the front of the property on the. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. Lan Wiring Practically. Condition: New. We're here to help. What I didn't expect (And was an even more pleasant surprise) was that the bedrooms and living room all had Ethernet sockets in them, with a Virgin Media logo on a (otherwise empty) plate next to them. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. Connecting Hub 3 To Extensions Virgin Media Community 4797660. I don't longer work there. Tudor. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. Top 5 common phone line faults affecting landline adsl nbn solved remove un just cut it virgin media community 4936267 how the internet works submarine fiber brains in jars and coaxial cables ars technica dead but still or drops out noisy ly no wall socket at installation 4832746 requirements for electric service connections 120w dc vehicle. . Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Virgin Media Wall Socket Example 2. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. While ordering I asked how it would be handled, they said they'd use the existing BT copper. 54 each £8. How to wire a phone extension from a BT Master socket UKBusiness and Residential Telephone Engineers in Uk, West Sussex, East Sussex, Sussex and HampshireThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Excludes broadband faults and broadband network outages. My only real problem is that I have to pass the cable through a small hole in wall which requires the socket which is usually on an extention cable to be removed then another socket connected to it. We would like to show you a description here but the site won’t allow us. Options. Reply. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . But I have no Virgin Media Wall socket in my house. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. It is divided into two parts: the main diagram, and the power and data line diagrams. Options. 23/03/17 - 01:22 #2. Available with M50 broadband or faster. There are only two cables connected to the master socket. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. " The hub is upstairs as previously said. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. 23/11/12 - 23:50 #14. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. So I now have 100Mbps broadband and phone over broadband. 0 Kudos. 1. However the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have tried plugging it into the only box we found it would fit but no luck. This website. Other broadband queries. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Moving from Virgin Media cable to TalkTalk wired. Hi @baralasmi, Thank you for your post and welcome to our community forums. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. I need to get in touch with - 5421552. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. Community home. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. My Virgin Media App. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. If you can't find it, have a look outside for. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . Plug the cables into the Hub. I would. Next, connect the power cable. 0 Kudos. Kind regards Jodi. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I shall have a look through my cables and see what fits. Preparing for Landline changeover to fibre. A Virgin Media wall socket is simply a point of entry into your home. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. Your wiring is then disconnected from the network, and can cause no mischief. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. BT Drop Wire > Junction box >Master Socket. If the sockets are already there and functioning, yo. What type of cable does Virgin Media use? SSL Coax. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. cable from wall. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. 168. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Could wire the cable to the internal connection within the socket. At the moment I have ADSL from BT and by the end of this year I will have infinity. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. 11-10-2023 06:41 PM. If possible, I would like to get rid of this rather ugly white. on 23-12-2022 10:31. 1. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. The modular isolator shown is exactly what VM currently install. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. the problem os the series its that you. Socket. We all know and love the internet and TV services that can enter our homes through entry points. Solved: Previously, I had BT connection so I need a wall socket. . Solved No Virgin Media Wall Socket At Installation Community 4832746. Everything is converted to specialised triple screened coaxial cable. 8 March 2011 at 8:29AM. Virgin Media TV boxes need to be connected to a Hub so. I can only find the TV socket. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Or you may be quicker than average! You won’t be involved the whole time. Sunday. Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. I've just ordered Virgin Media cable broadband and phone. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. If there is extension wiring attached. (Wasn’t told of the switchover and only found - 5443370. on 05-09-2023 20:36. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. This lead goes into the same wall socket as my landline phone lead does. You then have a set of sockets within your house that you can wire in parallel to your cable socket. This is the point where Openreach's responsibility for the line ends, and your. Damaged Wall socket. You will then know for each phone if it is capable of. Will we have to move the base unit of the phone to be nearer to the hub or is there some. Stream from Virgin Media. Connect the Hub’s power cable with the blue tab. Connecting Hub 3 To. Which was great as that is in a better location than my master Socket was. on 27-10-2022 09:24. Thank you again. We have a virgin media wall socket with an ethernet port in the wall but no round cable. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. You'll also need to make sure that the right materials are gathered. Obi202 To Phone Extension Uk Voip Forums. But my brother had this done and he said they run a completely separate line in, presumably off the fibre. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Openreach would normally use the existing route that your telephone line would take. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). Get the Hub ready by connecting the wires. There will be two distinct input lines coming from each end of the socket. 0. Virgin Media Quickstart set up. Dave. 1. No vm wall socket. If losing a few Mbps isn’t an issue for you then of course that’s fine. Once you have the adapter, you can use it to plug your phone into your hub. Hi all, I have been having a look around and not found a 100% clear answer to my question. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Plug the phone cable into the microfilter's phone socket. 17: Community Champion. If it does not, then the problem lies outside your house and is not your responsibility. Mobile devices & unlocking. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Step 2: Order your Virgin Media Broadband service. Re: Using existing Bt sockets with virgin. Re: Using existing Bt sockets with virgin. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. 27-07-2020 07:02 AM. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. You can also identify a split socket looking at the side. Jul 22, 2008. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. Re: Moving broadband socket. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. You then have a set of sockets within your house that you can wire in parallel to your cable socket. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 4 Kudos. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. Ordering And Installation Of Broadband Thinkbroadband. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. The answer is yes. Looks like it'll probably have to be done though. Bargain Hunter says:. You’ll then be able to use your same old phone to make. Hello. • Under Wireless Frequency 2. All the sockets are put in for you if they do not exist already e. Vonage 2nd line. You can re-use any microfilter and Ethernet cables. You can also check for a loose cable as not all properties have a socket. Don't touch it. See where this Helpful Answer was posted. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. This is the easy part, just follow the steps below: Step 1. . Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). The trueCall standalone device. VM will usually only supply a Quickstart to a property that had VM previously. Virgin Media Prep House Rewiring Fix Community Forum. Baffled By Virgin Cabling Avforums. 0 Thanks Reply. Don’t plug the power cable into a plug socket yet. All the wall sockets I can see are for BT. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. CryptoWe would like to show you a description here but the site won’t allow us. TV box - 15 mins. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. The top “capped” one is marked FM & has been disused since cable went digital. Aug 8, 2019. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. log into hub3 - 192. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. We would like to show you a description here but the site won’t allow us. All the sockets are put in for you if they do not exist already e. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The previous owner had internet with a non virgin provider so the phone line should already. If the problem goes away, then the fault lies with your wiring or devices. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. See where this Helpful Answer was posted. Plug the microfilter into the empty socket. . This lead goes into the same wall socket as my landline phone lead does. Instructions Remove the lower part of the existing Virgin Media Master socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. My new provider is 5G so I didn’t need any of the existing connectors etc. My VM Router is is my office adjacent to hall. I have just received and sucessfully installed the Hub 5. Superfast Broadband. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. 4Ghz. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. Tudor. Engineer used 'spare pair' of blue cables for 'new' BT line. We would like to show you a description here but the site won’t allow us. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. Posts: 8. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. . For much more detail. Plug it into a wall socket near one of your existing Powerlines. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. 2. 17 Apr 2018. Back a step. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. #2. Virgin Media also often bundles its cable broadband packages with TV and phone services. I am getting more reasonable and sensible answers from othersMk3 master socket wiring help bt community. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Entertain me; Broadband DealsStream from Virgin Media. Registration is fast, simple and absolutely free so please join our community today. To ensure the best connection and maximum safety, the wires must be connected correctly. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. #2. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. I had 2 plugs and 2 bulbs in my old property - with no issues. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. on 03-02-2023 12:54. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. This is an unbranded generic version. 0 Kudos Reply. Account - Cable. Hi team. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Openreach's full fibre network is a different infrastructure that requires more setup than. Plug the telephone lead into the white adapter. 0 Kudos. Forum Team. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Step 2: Order your Virgin Media Broadband service. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Options. com. For a wires-free alternative, you could use a cordless phone setup. BT is initially proposing the SOGEA. . Your internal wiring is connected to the back of this plate. Various cable mediums are used in modern systems to transmit data. If you can get Quickstart, you can choose one of two delivery options. craigmc89 • 1 min. The box and cables may have been removed by the previous occupiers. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The Virgin wall sockets just have one connector at the bottom. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. The cable could be hidden within, or behind, furniture. If you're happy with this and for the charge we can make the arrangements for you 🙂. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. I'm with Virgin broadband and land line. The "How to book an engineer" help page (Book an engineer | Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch.